Refund Policy
At eTechBird, we are committed to ensuring your satisfaction with our services. However, we understand that circumstances may arise where a refund is warranted. Please review our refund policy below:
- Eligibility for Refunds
- Refunds are considered on a case-by-case basis and are eligible under the following circumstances:
- Unsatisfactory service delivery that does not meet the agreed-upon specifications or quality standards.
- Service cancellation initiated within 30 days of the initial agreement, subject to terms and conditions.
- Refunds are considered on a case-by-case basis and are eligible under the following circumstances:
- Refund Process
- To request a refund, please contact our support team at info@eTechBird.com with details of the issue and relevant supporting documentation.
- Our team will review your request and respond within 2 business days with an approval or denial.
- If approved, refunds will be processed using the same method as the original payment. Refunds may take 7 business to reflect in your account.
- Non-Refundable Services
- Certain services, such as consultancy, custom development work, or services rendered beyond the agreed-upon scope, may not be eligible for refunds. This will be clearly communicated during the service agreement.
- Cancellation Policy
- If a service is canceled by the client after work has commenced but before completion, a partial refund may be considered based on the work completed and expenses incurred up to that point.
- Exceptions
- eTechBird reserves the right to make exceptions to this policy in special circumstances, as deemed appropriate.
- Contact Information
- For any questions or concerns regarding refunds or our refund policy, please reach out to us at info@eTechbird.com
This refund policy is effective as of 30 June, 2021 and is subject to change without prior notice. Any changes to this policy will be updated on our website.